Refund policy
Return and Refund Policy
Last updated: June 2025
Thank you for shopping at MarleyMe Deals. We want you and your pets to be completely happy with your purchase. If you are not satisfied, we're here to help.
Returns
You have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
The following items are non-returnable:
- Items purchased on sale or with a discount code
- Opened consumable pet food or treats
How to Start a Return
- Email us at support@marleymedeals.com with your order number and reason for return.
- We will provide you with a return authorization and return instructions.
- Ship the item back to us using a trackable shipping method.
Refunds
Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed and automatically applied to your original payment method within 5โ7 business days.
Exchanges
If you received a defective or damaged item, contact us immediately at support@marleymedeals.com with photos. We will arrange a replacement or full refund at no additional cost to you.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect. Original shipping charges are non-refundable.
Contact Us
If you have any questions about our refund policy, please contact us at support@marleymedeals.com.