How long does shipping take?
Most orders are processed within 1–2 business days and arrive within 3–7 days after they ship. You'll get a tracking email as soon as your order is on its way.
Do you offer free shipping?
Yes — shipping is free on all orders of $35 or more. Orders under $35 have a small flat-rate shipping fee shown at checkout.
Where are your products shipped from?
Our products ship directly from our fulfillment partners, which lets us keep prices low and bring you the latest trending pet products.
What is your return policy?
We offer 30-day returns on items in their original condition. See our Returns & Exchanges page for full details and how to start a return.
What payment methods do you accept?
We accept all major credit and debit cards, plus popular digital wallets like Shop Pay, Apple Pay and Google Pay. Every transaction is encrypted and processed securely at checkout.
How do I track my order?
You'll receive a tracking link by email once your order ships. You can also visit our Track My Order page any time.
How do I contact support?
Visit our Contact page and send us a message — we reply within 1–2 business days.