🐾
Returns & Exchanges
Your satisfaction is our priority — hassle-free, always
📅
30-Day Returns
from delivery date
✅
Easy Process
just email us
💰
Full Refunds
on eligible items
📋 Return Policy Overview
We want you and your pet to love every purchase. If you're not completely satisfied, we'll make it right. You may return most items within 30 days of delivery for a full refund or exchange — no questions asked.
✅ Eligible for Return
- Item returned within 30 days of delivery
- Item is unused, unwashed, and in original condition
- Original packaging intact (where applicable)
- Item was not marked as Final Sale at time of purchase
⚠️ Not Eligible for Return
- Items returned after 30 days of delivery
- Used, washed, or damaged items (not due to defect)
- Perishable goods (treats, food items)
- Items marked as Final Sale
- Customized or personalized products
🔄 How to Start a Return
2
We'll confirm
Our team will respond within 1–2 business days with return instructions and the return address.
3
Ship it back
Pack the item securely and ship it back. We recommend using a trackable shipping method.
4
Get your refund
Once received and inspected, your refund will be issued within 5–7 business days to your original payment method.
🔁 Exchanges
Want a different size, color, or product? We're happy to exchange eligible items. Just mention it in your return email and we'll sort it out for you. Exchange shipping is on us for defective or incorrect items.
💳 Refund Timeline
After we receive and inspect your return, refunds are processed within 5–7 business days. Your bank or card provider may take an additional 3–5 business days to reflect the credit.
Note: Original shipping fees are non-refundable unless the return is due to our error or a defective product.
Need help with a return or exchange?
Our team responds within 1–2 business days 🐾
✉️ Contact Support